← Back to HomePrivacy Policy
Last updated: May 2026
1. Information We Collect
When you opt in to our SMS messaging service or use our services, we collect:
- Name, email address, and phone number
- Your consent preferences for transactional and/or marketing SMS communications (collected separately)
- Service history and appointment details
- Communication preferences
- Payment information (processed securely by third-party processors)
2. How We Use Your Information
- Send appointment reminders, booking confirmations, and service updates via SMS (transactional messages, requires your consent)
- If you separately opt in: deliver promotional offers, seasonal specials, and marketing messages via SMS
- Provide and improve our steam cleaning services
- Process payments and manage your account
- Respond to your inquiries and support requests
- Comply with legal obligations
3. SMS Communications
We collect consent for two separate categories of SMS messages:
- Transactional messages: Appointment reminders, booking confirmations, and service updates. This consent is required to use our SMS service.
- Marketing messages: Promotional offers, seasonal specials, and deals. This consent is optional and collected separately from transactional consent.
For both categories:
- Message frequency: Varies based on your appointments and preferences
- Message and data rates may apply depending on your carrier plan
- Opt out: Reply STOP to any message to unsubscribe immediately
- Help: Reply HELP for assistance or call (980) 277-4465
Your marketing consent preference is independent of your transactional consent. You may opt in to service messages without opting in to promotional messages.
4. Data Sharing
We do not sell or share your personal information with third parties for their marketing purposes.
We may share your data with:
- Service providers who assist in operating our business (e.g., Twilio for SMS delivery, payment processors)
- Legal authorities when required by law
SMS opt-in data and consent will not be shared with or sold to third parties or affiliates for marketing purposes.
5. Data Security
We implement industry-standard security measures to protect your personal information. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of SMS messages at any time by replying STOP
- Modify your marketing consent preferences at any time without affecting your transactional messages
7. Contact Us
For questions about this privacy policy or to exercise your rights: